~ All the Answers For Your Wedding, Your Way

Got Questions? We've Got Answers!

Find answers to all your questions in our comprehensive FAQs section. From booking services to tracking deliveries, we've got you covered.

To book a vendor, you can either:
  • Select a pre-made package, or
  • Submit a custom booking request

Once the vendor accepts your request, the booking is confirmed.

Deposits are determined by the vendor.
  • The deposit is charged upon booking acceptance
  • The remaining balance is charged 30 days prior to the service date
At checkout, the following fees apply:
  • 2% service fee
  • applicable taxes
Yes. Cancellations are permitted up to 30 days prior to the service date.

All refunds are processed in accordance with Stripe processing timelines and policies, which are outside of Wedzie's control.

Cancellations within 30 days of the service date are not permitted through the Wedzie platform and are non-refundable in accordance with Wedzie's Terms & Conditions.
  • Vendors cannot process a cancellation on the Wedzie platform within 30 days of the service date
  • If a vendor cancels more than 30 days prior to the service date, refunds will be issued in accordance with Wedzie's Terms & Conditions

All refunds are processed in accordance with Stripe processing timelines and policies, which are outside of Wedzie's control.

Wedzie is a marketplace platform. Wedzie is not responsible for the quality, delivery, or completion of services provided by vendors.

Clients are encouraged to:

  • Leave a vendor review
  • Resolve any disputes directly with the vendor

Wedzie is not a party to client-vendor agreements and does not mediate service disputes.

All communication takes place through the Wedzie platform.
No. Vendors are independent businesses. Wedzie does not guarantee:
  • Service quality
  • Availability
  • Performance

Clients are responsible for reviewing vendor profiles and making informed booking decisions.

Wedzie Inc. operates as an online marketplace connecting clients and independent vendors.
  • Wedzie is not a service provider
  • Wedzie is not a party to contracts between clients and vendors
  • Wedzie does not guarantee the quality, safety, legality, or delivery of services
  • All agreements, services, and disputes are solely between clients and vendors

By using the platform, users agree to Wedzie's:

  • Terms & Conditions
  • Vendor Agreements
  • Privacy Policy