~ All the Answers For Your Wedding, Your Way

Got Questions? We've Got Answers!

Find answers to all your questions in our comprehensive FAQs section. From booking services to tracking deliveries, we've got you covered.

To book a vendor, you can either:

Select a pre-made package, or
Submit a custom booking request

Once the vendor accepts your request, the booking is confirmed.

Deposits are determined by the vendor.

The deposit is charged upon booking acceptance
The remaining balance is charged 30 days prior to the service date

At checkout, the following fees apply:

2% service fee
applicable taxes

Yes. Cancellations are permitted up to 30 days prior to the service date.

All refunds are processed in accordance with Stripe processing timelines and policies, which are outside of Wedzie's control.

Cancellations within 30 days of the service date are not permitted through the Wedzie platform and are non-refundable in accordance with Wedzie's Terms & Conditions.

Vendors cannot process a cancellation on the Wedzie platform within 30 days of the service date
If a vendor cancels more than 30 days prior to the service date, refunds will be issued in accordance with Wedzie's Terms & Conditions

All refunds are processed in accordance with Stripe processing timelines and policies, which are outside of Wedzie's control.

Wedzie is a marketplace platform. Wedzie is not responsible for the quality, delivery, or completion of services provided by vendors.

Clients are encouraged to:

Leave a vendor review
Resolve any disputes directly with the vendor

Wedzie is not a party to client-vendor agreements and does not mediate service disputes.

All communication takes place through the Wedzie platform.

No. Vendors are independent businesses. Wedzie does not guarantee:

Service quality
Availability
Performance

Clients are responsible for reviewing vendor profiles and making informed booking decisions.

Clients can:

Select a pre-made package, or
Submit a custom request

You have full control to accept or decline bookings.

When a booking request is accepted, Stripe processes the payment and will automatically deduct the Stripe processing fee from the vendor's Stripe account. Stripe's processing fee is on the total charged to the customer.

Stripe is a secure, industry-leading payment processor used worldwide to safely handle payments and transfer funds directly to your bank account—your banking details are encrypted and never shared with us.

Stripe is used by millions of businesses globally and meets the highest security and compliance standards.

Yes. All vendors must onboard with Stripe Connect to receive booking payments.

Booking payments are processed through your connected Stripe account. Funds are deposited into your Stripe account upon completion of the transaction, and you can either manually request a payout or set up automatic transfers to your bank account. The timing of when funds become available and are paid out is determined by Stripe and is outside of Wedzie's control.

Vendors cannot cancel within 30 days of the service date on the Wedzie Platform
If cancelling more than 30 days prior to the service date, refunds will be issued to the client in accordance with Wedzie's Terms & Conditions, including:
- Deposit
- Service fee
- Applicable taxes on those amounts
The Stripe processing fee charged on the original payment amount is non-refundable

All refunds are processed in accordance with Stripe processing timelines and policies, which are outside of Wedzie's control.

Cancellations are permitted up to 30 days prior to the service date
Refunds to the client will be issued in accordance with Wedzie's Terms & Conditions, including:
- Deposit
- Service fee
- Applicable taxes on those amounts
The Stripe processing fee is non-refundable and is the responsibility of the Vendor.

All refunds are processed in accordance with Stripe processing timelines and policies, which are outside of Wedzie's control.

Vendors may subscribe to standard or premium listings
Subscriptions may be:
- Monthly, or
- Annual (discounted rate)

Annual subscriptions:

Renew automatically
Must be paid through the full term, even if cancelled early

Failure to pay or disputes may result in:

Suspension or removal of listings
Repayment of discounted amounts
Recovery actions for outstanding balances

Premium listings offer:

Priority placement above standard listings
A "Sponsored" label
A chance to be featured on the homepage

Placement is not guaranteed if multiple premium listings exist.

All communication should occur through the Wedzie platform to maintain accurate records and ensure proper booking management.

Vendors are expected to operate in good faith within the platform. Attempts to bypass platform fees or bookings may result in account restrictions or removal.

Wedzie Inc. operates as an online marketplace connecting clients and independent vendors.

Wedzie is not a service provider
Wedzie is not a party to contracts between clients and vendors
Wedzie does not guarantee the quality, safety, legality, or delivery of services
All agreements, services, and disputes are solely between clients and vendors

By using the platform, users agree to Wedzie's:

Terms & Conditions
Vendor Agreements
Privacy Policy

Get in Touch

Have questions or need support? We're here to help—reach out anytime.

Before submitting a contact request, we strongly encourage you to review our FAQ page for quick answers to common questions.