~ All the Answers For Your Wedding, Your Way
Find answers to all your questions in our comprehensive FAQs section. From booking services to tracking deliveries, we've got you covered.
The Vendor will review your request and may accept or decline it.
If the Vendor accepts your booking request or provides a custom quote and you choose to complete the booking through Wedzie, you will have 48 hours to review the booking summary and complete payment of:
If payment is not received within 48 hours, the booking request will expire. You must submit a new booking request to continue the booking process.
Bookings are not confirmed until the required payment has been successfully processed.
If a deposit is collected, the remaining balance of the Vendor booking amount, Wedzie’s service (platform) fee, and applicable taxes will be automatically charged to your original payment method 30 days prior to the service date.
If the booking is made within 30 days of the service date, the full Vendor booking amount, Wedzie’s service (platform) fee, and applicable taxes are due when the booking is confirmed.
If you choose to complete the booking through Wedzie, payment is due within 48 hours after the Vendor accepts your booking request or provides a custom quote.
If a deposit is required, the remaining balance of the Vendor booking amount, Wedzie’s service (platform) fee, and applicable taxes will be automatically charged to your original payment method 30 days prior to the service date.
If the booking is made within 30 days of the service date, the full Vendor booking amount, Wedzie’s service (platform) fee, and applicable taxes are due when the booking is confirmed.
The Wedzie service (platform) fee and associated tax are non-refundable if you cancel your booking. If the Vendor cancels your booking through Wedzie more than 30 days prior to the service date, the service (platform) fee and associated tax will be refunded to you.
Yes. Cancellations may be made through the Wedzie platform more than 30 days prior to the service date.
If you cancel your booking:
All refunds, where applicable, are subject to Stripe’s processing timelines and policies, which are outside of Wedzie’s control.
Within 30 days of the service date, cancellations and refunds are no longer available through the Wedzie platform.
Any cancellation, rescheduling, refund, or other arrangement must be handled directly between you and the Vendor and is subject to your agreement with the Vendor and applicable law.
If a Vendor cancels your booking more than 30 days prior to the service date, you will receive a full refund of the amounts you paid through Wedzie for the booking, including:
You will not be responsible for payment-processing costs resulting from a Vendor-initiated cancellation.
All refunds are subject to Stripe’s processing timelines and policies, which are outside of Wedzie’s control.
Within 30 days of the service date, cancellations and refunds are no longer available through the Wedzie platform. Any cancellation, rescheduling, refund, or other arrangement must be handled directly between you and the Vendor.
Wedzie is a marketplace platform. Wedzie is not responsible for the quality, delivery, or completion of services provided by vendors.
Clients are encouraged to:
Wedzie is not a party to client-vendor agreements and does not mediate service disputes.
Once you submit a booking request, your contact information is shared with the Vendor.
You may communicate with the Vendor through the Wedzie platform by selecting Contact Vendor on their listing or from the booking request. Vendors may also choose to contact you directly using the contact information you provided.
Vendor contact information is not automatically shared with Clients. Vendors may choose to share their contact information directly during the booking process if they wish.
No. Vendors are independent businesses. Wedzie does not guarantee:
Clients are responsible for reviewing vendor profiles and making informed booking decisions.
For pre-made package booking requests, you may accept or decline the request. If you accept, you’ll select the required deposit amount.
For custom booking requests, you may accept or decline the request. If you choose to proceed, you’ll provide a custom quote that includes:
If you accept a booking request or provide a custom quote and choose to complete the booking through Wedzie, the Client will have 48 hours to review the booking summary and complete payment of:
If payment is not received within 48 hours, the booking request will expire. The Client must submit a new booking request to continue the booking process.
If a deposit is collected, the remaining balance of the Vendor booking amount, Wedzie’s service (platform) fee, and applicable taxes will be automatically charged to the Client’s original payment method 30 days prior to the service date.
If the booking is made within 30 days of the service date, the full Vendor booking amount, Wedzie’s service (platform) fee, and applicable taxes are due when the booking is confirmed.
Vendors may also choose to complete bookings and accept payment directly outside of the Wedzie platform.
When you accept a booking through Wedzie, Stripe securely processes the payment.
Vendors are responsible for Stripe’s payment processing fee on their booking amount plus applicable taxes.
Wedzie covers the Stripe processing fee associated with Wedzie’s service (platform) fee and applicable taxes so Vendors are not charged processing fees on that portion, except in the case of a Vendor-initiated cancellation.
Stripe’s standard online payment processing fee is currently 2.9% + $0.30 per successful transaction. This rate is determined by Stripe, may change at any time, and is outside of Wedzie’s control. Please confirm current pricing directly with Stripe.
Stripe is a secure, industry-leading payment processor used worldwide to safely handle payments and transfer funds directly to your bank account — your banking details are encrypted and never shared with us.
Stripe is used by millions of businesses globally and meets the highest security and compliance standards.
No. You do not need to connect a Stripe account to create or maintain an active listing on Wedzie.
However, if you would like to accept bookings and process payments directly through the Wedzie platform, you will need to connect a Stripe account. Stripe is Wedzie’s credit card payment processor and is used to securely process Client payments and transfer your Vendor funds to you.
If you choose not to connect Stripe, your listing can still remain active on Wedzie, and Clients can discover your business, contact you, and submit booking requests. You may then arrange bookings and payments directly with the Client outside of the Wedzie platform.
Booking payments are processed through your connected Stripe account. Stripe transfers available funds to your linked bank account automatically, according to your Stripe payout schedule (by default, on a rolling daily basis) and applicable processing timelines. You can review and manage your payout settings by logging in to your Stripe account at stripe.com. The timing of fund availability and payouts is determined by Stripe and is outside of Wedzie’s control.
Yes. Vendors may cancel a booking through the Wedzie platform more than 30 days prior to the service date.
If you cancel a booking:
Within 30 days of the service date, cancellations and refunds are no longer available through the Wedzie platform. Any cancellation, rescheduling, refund, or other arrangement must be handled directly between you and the Client.
All refunds processed through Wedzie are subject to Stripe’s processing timelines and policies, which are outside of Wedzie’s control.
If a Client cancels a booking more than 30 days prior to the service date:
You retain the Vendor portion of the non-refundable deposit. The Wedzie service (platform) fee is retained by Wedzie, subject to the applicable Vendor Agreement, Terms and applicable law.
Within 30 days of the service date, cancellations and refunds are no longer available through the Wedzie platform.
All subscriptions renew automatically until cancelled.
If you start with a discounted or promotional first year (such as the Founding Vendor offer), your subscription renews at the regular annual price plus applicable tax after that first year, unless cancelled.
If you cancel your subscription, your listing will remain active until the end of your current billing period and will not renew thereafter.
Vendors who choose the discounted annual Premium Listing are committing to a 12-month subscription term. Monthly payments remain due for the full 12-month term, even if the subscription is cancelled before the end of the commitment period.
To provide fair exposure, Premium Listings are displayed in a randomized order each time a user starts a new browser session. If multiple Premium Listings are eligible for a homepage feature, the featured listing is also selected at random.
Once a Client submits a booking request, their contact information is shared with you. You may communicate with Clients through the Wedzie platform or contact them directly using the information they provided. You may also choose to share your own contact information with the Client if you wish.
Yes. After receiving a booking request, you may:
A connected Stripe account is only required if you choose to process bookings and payments through Wedzie. You do not need a Stripe account to maintain an active listing on Wedzie.
Yes. Active subscribed Vendors may participate in Wedzie’s Vendor Referral Program.
For each eligible Vendor you refer who purchases a paid subscription, you’ll receive a $10 CAD referral reward by e-transfer.
To qualify:
Additional eligibility requirements and conditions apply. Please refer to the Vendor Referral Program Terms for complete details.
The first 500 Vendors to join Wedzie are eligible to become Founding Vendors.
Founding Vendors receive:
Founding Vendor benefits are subject to the Founding Vendor Terms.
By using the platform, users agree to Wedzie's:
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